N
Migration Control CenterInstance: prod-state-gov.service-now.com
Phase C — Data Migration
Migration Pipeline
Phase A
Extraction
Complete
Feb 1-5
Phase B
Translation
Complete
Feb 6-14
Phase C
Data Migration
67% complete
Feb 15 - est 28
Phase D
Validation
Not started
Mar 1-7
ServiceNow Instance Analysis
Category
Count
Translated
Issues
Status
Tables
847
847
0
✓
Fields
3,241
3,241
0
✓
Business Rules
489
467
22
⚠
Client Scripts
234
218
16
⚠
Workflows
312
209
4
●
Flow Designer
87
58
2
●
UI Policies
156
156
0
✓
ACLs
523
523
0
✓
Notifications
198
198
0
✓
SLA Definitions
34
34
0
✓
Integrations
156
53
12
●
Catalog Items
289
289
0
✓
Total configurations:6,566
Auto-translated:
5,29381%
Manual review needed:56 (0.9%)
In progress:1,217 (18.5%)
✦
AI Configuration Health Report
72
/100
Health Score
Critical Issues (3)
1. Conflicting Business Rules on Incident Table
Rules "Auto-Priority-V1" and "Priority-Override" both fire on insert with conflicting priority logic.
Impact: Unpredictable priority assignment
Recommendation: Merge into single rule
2. Circular Workflow Dependency
"Escalation-Flow" → "Notify-Manager" → "Re-evaluate-Priority" → back to "Escalation-Flow". Risk of infinite loop.
Impact: System instability
Recommendation: Break dependency chain
3. Orphaned Integration Endpoint
REST endpoint "legacy-hr-sync" references decommissioned server. 0 calls in 90 days.
Impact: Maintenance overhead
Recommendation: Decommission endpoint
Warnings (12)
- • 47 business rules never fired (dead code)
- • 89 fields across 12 tables have zero data
- • 3 workflows have overlapping triggers
- • 15 ACL rules are redundant
Optimization Opportunities
- • Merge 23 similar notification templates → 67% management overhead saved
- • Consolidate 8 near-identical approval workflows into 1 configurable workflow
- • Remove 89 unused fields to simplify forms
- • Convert 12 script-based rules to declarative workflows
Estimated complexity reduction: 34%
Data Migration
Table
Total
Migrated
Progress
Incidents
145,230
145,230
✓
Changes
23,445
23,445
✓
Requests
89,120
67,340
76%
Problems
4,567
0
0%
HR Cases
12,890
0
0%
CMDB CIs
234,500
234,500
✓
Knowledge
2,340
2,340
✓
Attachments
567,890
234,120
41%
Total records:1,079,982
Migrated:706,975 (65%)
Migration rate:~2,400 records/min
Est. completion:Feb 28, 2026
Validation Results
Validated:706,975
Passed:705,892 (99.85%)
Failed:823 (0.12%)
Warnings:260 (0.04%)
Parallel Run Validation
Status: Active since Feb 12•Duration: 3 days
Routing Accuracy
Tested:234
Match:221 (94.4%)
Different:13
→ 8 AI improvements
→ 5 investigate
SLA Calculation
Tested:234
Match:230 (98.3%)
Different:4
→ Tolerance margin
Workflow Execution
Tested:1,456
Match:1,423 (97.7%)
Different:33
→ 28 expected
→ 5 investigate